Privacy policy

Welcome to the website (“Site”) of TerraTrade, operated by Convergence Capital Group Ltd. (“Convergence Capital Group”, “we”, “us”, or “our”). We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us.

By using this Site, you agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect personal information that you voluntarily provide to us through forms, communications, or interactions on our website. This may include:

• Name
• Email address
• Company information
• Contact details
• Message or inquiry content
• Any other information you choose to provide when contacting us

We may also collect certain technical information automatically, including:

• IP address
• Browser type
• Device type
• Referring website or page
• Pages visited
• Interaction with site content
• General usage and analytics data

2. How we use your information

Information submitted through the Site may be used for the following purposes:

• Responding to inquiries or requests
• Providing information about TerraTrade products or services
• Contacting you regarding your request
• Improving the website and user experience
• Internal analytics and service improvement
• Maintaining the security and integrity of our systems
• Complying with legal and regulatory obligations

We process personal information where we have a legitimate business reason to do so, where you have provided consent, or where processing is otherwise permitted or required by applicable law.

3. Information sharing

Personal information submitted through this Site may be shared within Convergence Capital Group Ltd. and its affiliated companies, including subsidiaries, affiliates, and associated entities, where necessary to respond to your inquiry or provide services.

We do not sell personal information.

We may disclose information:

• To trusted service providers assisting with website hosting, analytics, email delivery, CRM, or security
• Where required by law, regulation, court order, or legal process
• To protect the rights, property, or safety of Convergence Capital Group, TerraTrade, our users, or others
• In connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business or assets

Any third parties engaged by us are expected to maintain appropriate confidentiality and data protection standards.

4. International data transfers

Because Convergence Capital Group may operate internationally, information submitted through this Site may be transferred to and processed in jurisdictions outside your home country, including jurisdictions where data protection laws may differ.

Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law.

5. Cookies and tracking technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow the website to recognize your browser and remember certain information.

We use cookies and related technologies to:

• Understand how visitors interact with the Site
• Improve website performance and usability
• Maintain session functionality
• Support analytics and website security
• Understand traffic sources, referring pages, and call-to-action performance

You may configure your browser to refuse cookies or alert you when cookies are being used. Please note that some parts of the Site may not function properly without cookies.

6. Data security

We take the protection of personal information seriously. Convergence Capital Group maintains administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we implement reasonable safeguards, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data retention

We retain personal information only for as long as necessary to:

• Respond to inquiries
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, tax, accounting, or reporting requirements
• Resolve disputes and enforce agreements

8. Your rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Object to or restrict certain processing activities where permitted by law
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details set out below.

9. Third-party websites

This Site may contain links to third-party websites or services. These third-party sites operate independently and have their own privacy policies and practices.

We are not responsible for the content, privacy practices, or policies of third-party websites.

10. Regulatory status

TerraTrade provides technology infrastructure, software, workflow tools, and related services. TerraTrade does not provide banking services, deposit-taking services, or regulated financial services directly unless expressly stated otherwise.

Certain financial products, payment services, foreign exchange services, trade finance services, or regulated activities referenced on this Site may be provided by licensed or regulated financial institutions, payment providers, banking partners, or other third-party service providers, subject to their own terms, regulatory status, and jurisdictional limitations.

Nothing on this Site constitutes legal, financial, investment, banking, or regulatory advice, and nothing on this Site should be interpreted as an offer, solicitation, or commitment to provide any regulated financial product or service in any jurisdiction where such activity would be unlawful.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or the handling of personal information, please contact:

Convergence Capital Group Ltd. — TerraTrade

Website: https://terratrade.io

Email: privacy@terratrade.io