Complaints
Our formal complaints procedure is being prepared.
A published procedure with response times and escalation routes will appear here. Until then, a complaint sent to the address below will be acknowledged and handled by a named person rather than a queue.
To raise a complaint now, write to info@terratrade.io.
Regulatory notice
TerraTrade provides technology infrastructure, software, workflow tools and related services. TerraTrade does not itself provide banking, deposit-taking or regulated financial services unless expressly stated otherwise. Certain financial products, payment services, foreign exchange services or trade finance facilities referenced on this site may be provided by licensed or regulated financial institutions, payment providers, banking partners or other third parties, subject to their own terms and regulatory status. Nothing on this site constitutes legal, financial, investment, banking or regulatory advice, and nothing on this site should be interpreted as an offer, solicitation or commitment to provide any regulated financial product or service in any jurisdiction where doing so would be unlawful.
Convergence Capital Group Ltd. — info@terratrade.io